amazon.com

Chat

End ChatSound

You are now connected to Irfan from Amazon.com

Me:Hello?

Irfan:Hello, my name is Irfan.

How may I help you?

Me:I received ORDER # 105-4375190-0290646

but It's a different item that i ordered.

-------------------------------------------------------------------

You are now connected to Saranya from Amazon.com

Me:about the order #105-4375190-0290646

Saranya:Hello, my name is Saranya. I'll certainly try to help regarding your concern.

How may I assist you today ?

Me:your mail system send me that you don't guarantee 220~240 V model

so i cancel the order

Saranya:I've checked with the order details and see that the item entered into shipping process and it's late to cancel the item.

Me:but your mail system send me Cancellation failure of item(s) from your order #(105-4375190-0290646)

Saranya:I'm sorry about this.

Me:but the item is not shipped

Saranya:I do understand your concern.

Me:i don't understand why couldn't cancel it...

Saranya:It entered into shipping process as it was already packed being prepared to get assigned carrier.

Me:but not yet shipped?

Saranya:Jeong-Yeol, we'd be able to cancel the order only until enters the shipping process but couldn't be cancelled once i enters into shipping process. In this case I'll follow up with the order and ask the carrier to return it to us. Once we receive it we'd send you a refund confirmation.

Is it okay with you ?

Me:I ordered that i want 220~240V model.

If the item is 110~120V model, why shipping process is started?

Saranya:I see that by the time you contacted us it already entered into shipping process.

Me:no.no.

Saranya:Please be assured that I'll follow up with the order and send you an e-mail once the order ships by contacting the carrier not to deliver it to you and return it to us.

Me:i ordered and direclty send help mail to your amazon

Saranya:I do understand your concern.

The order entered into shipping process by the time you contacted as we'd start the shipping process depending upon the item availability at the nearest fulfillment center to meet the shipping method selected in order to meet the delivery expectations of our customers.

Me:but why shipping process started regardless of you are not guarantee 220~240V model.

by the time I contacted your help system mail is directly after order time.

Saranya:Jeong-Yeol, once you place the order for an item we'd start the shipping process based on the stock and your shipping method. We'd not send any confirmation e-mail before start shipping process. We'd send you an e-mail once you place an order about the order confirmation and another e-mail once your order ships with tracking information.

Me:based on the stock is not guaranteed. Is it right?

Saranya:It is the availability of the item at the nearest facility and on the shipping method you select.

Me:I recieved you don't guarantee 220~240V model, as soon as I read that mail I cancel the order.

but cancel is impossible.

Saranya:I see that the item comes with 70 watts.

Me:what is that mean?

Saranya:Please hold for a minute or two while I look into this for you from the manufacturer website.

Me:OK.

your amazon website images about that model( http://ecx.images-amazon.com/images/I/8...(See full link) ) is 220~240V model.

but your mail system send me you didn't guarantee 220~240V model.

What can i to do now......

Saranya:I'm sorry for the trouble you had.

Could you please hold for a minute while I check with the manufacturer.

Me:OK

Saranya:Thanks for being on hold.

I've checked with the manufacturer's website about the item specifications.

Me:Best solution is that the item (going on shipping procees) is 220~240V model.

Saranya:I see that the item comes with 220-240v

Me:If it is, I don't have any reason for cancel.

Saranya:I've checked with the manufacturer and see it comes with 220-240v.

Me:You guarantee that?

Saranya:I can confirm it from the manufacturer and also the picture on our product details page.

Me:Because I live out of USA(220V region), it is very important to me.

Saranya:Jeong-Yeol, if it is not as per your expectations, we'll issue refund including the return shipping charges

Is it okay with you ?

Me:OK

Saranya:Please let us know once you receive the order, if it is not from what you required.

We'd help you with return and refund.

Me:Including the return international shipping charge?

Saranya:Yes, Jeong-Yeol.

Me:OK

thank you for your patient response.

Saranya:Is there anything else I can help you with today?

Me:No, thanks. Have a nice day.

Saranya:You're welcome. Thank you for contacting Amazon. We hope to see you again. Have a great day.

------------------------------------------------------------------------------------------------------------------------

Irfan:I'm really sorry that you received a different item.

Let me check your order and see what I can do to help you.

In order to make it up for you, what I can do is create a return mailing label so that you could return the different item to us.

Me:I live out of US

so i asked you that garantee the item or cancel it.

Irfan:Meanwhile, as the item is of high value, I would be requesting my manager to request for an advanced refund on the order which you will be able to see in 2-3 business days.

Me:You amazon.com garantee that it's right item but it's wrong item

Irfan:I completely understand your concern about the order. This usually does not happen.

Me:i paid international delivary charge and custom fee.

Irfan:Please don't worry about the return shipping fees. Once you are done returning the item, please contact us with the receipt of the shipping charge and we will refund all the amount.

Me:How does the company handle international shipping charges & custom fee?

Irfan:I'm sorry I was not able to understand your concern. Could you please elaborate the query so that I can assist you accordingly in the best possible way?

Me:How can I return the custom fee that paid to go through custom?

Irfan:You want the refund of the custom fees. Is that right?

Me:Yes.

Irfan:Jeong-Yeol, I understand that you paid custom fees on this order. But, the custom fee is charged by your country for the item to be imported to you.

I'm really sorry that I'm unable to refund the custom fee. However, I would kindly request you to return the item to us. The return shipping fees will be taken care by us.

Meanwhile, I would be happy to issue an advanced refund on the order.

Me:It's your fault that I paid custom fees because you amazon.com garantee that the model is 220~240V model. Is it right?

Irfan:I understand that it is our fault to send you a different model of the item.

We are really sorry about that.

But, since the item was sent to a Freight forwarder, I'm unable to refund the custom fee.

Please try and understand our policies and limitations.

Me:Why there was no confirmation of the item, your amazon.com garanted that is right item, and send it to me?

Saranya:I see that the item comes with 220-240v.

Irfan:We always try to send the item that is shown on the item page. I'm really sorry that it did not happen in this case.

Me:Then, could you send right item again?

and I return back item that i receiced now.

Irfan:Please return the item to us. We will refund the cost of the order and the shipping charges.

If I create a replacement on the order, then it would be sent to the freight forwarder.

Me:I live in south korea.

How can I show you the return international delivary fee receipt? By screen capture shot?

Irfan:Yes, you could scan the receipt.

Me:Then how can you refund the price & international delivary fees & custom fees?

Irfan:We will refund the amount you have spent on returning the item to your credit card.

Me:How? I have no made credit card payment about international delivary fees. It's cash

Irfan:We will be refunding the amount to the credit card that you have used on this order.

I hope that is understandable.

Is there anything else I can help you with?

Me:Including?

the item price: $999.99 + the incoming international delivary fee: KW 94,000 + the custom fees: KW 126,460 + the returning incoming international delivary fee: KW ?????

the amount to the credit card is includ above?

sorry

Irfan:The refund would include the amount of the item that is $999.99 and the return shipping fees.

Me:the item price: $999.99 + the incoming international delivary fee: KW 94,000 + the custom fees: KW 126,460 + the returning outcoming international delivary fee: KW ?????

What’s that?

Irfan:That is the amount you will pay to send the different item to us.

Returning outcoming international delivery fee.

Me:Hul....

Are you kidding?

if so, why cancel the order before shipped?

if so, why you aren't cancel the order before shipped?

or informed me about that?

you just said it's a right item.

Irfan:We tried cancelling your order but, as the item was ready to be shipped out, we were unable to cancel the item for you.

Me:No. No.

I asked cancel before the item shipped.

Check out that

Irfan:Yes, I understand that you tried canceling the item before it was shipped.

But, we were unable to cancel the item for you.

Me:why?

Irfan:We could not cancel it because it was packed and was in the process of assigning the carrier for the shipping.

Me:Because just packed? not shipped?

Irfan:Yes, it was ready to be shipped and was being assigned the carrier.

Me:Saranya said In this case I'll follow up with the order and ask the carrier to return it to us. Once we receive it we'd send you a refund confirmation.

But Satanya garanteed the item is 220~240 model, and she not follow up with the order and ask the carrier to return it to her.

Irfan:That is correct. But, the carrier was unable to return the package to us. Hence, they delivered it to you.

Saranya, also mentioned that if the delivery is not stopped that we will issue a refund of the item price and the return shipping fees.

Me:Why the carrier was unable to return the package to you?

In that time, the item wasn't get across to carrier, but just on shipping process(packing item.).

Irfan:I'm sorry that the carrier was unable to return the package to us.

Please return the item to us and we will refund the item price and the return shipping fees.

Me:Irfan.

Why you just said return the item, not said about you have maid an error?

Irfan:I understand that it is our error.

Me:I've suffer a loss because your error.

Irfan:And I'm extremely sorry for this.

Me:Are you thinking your customer reception system is rational?

Irfan:I know this is not a resolution to your problem. But, as the item was shipped to you through a freight forwarder, I'm unable to refund the custom fee and the international delivery charge.

I'm really sorry about that.

Me:Are there any grounds for that?

like terms?

Irfan:Yes, we have a policy about freight forwarders.

Me:Why Saranya not Informed that to me, I declare I live out US?

Irfan:I'm so sorry, but we can't offer any additional insight or action on this matter.

Is there anything else I can help you with?

Me:Yes

You answer me Why Saranya not Informed that to me, I declare I live out US?

You are not answer me why Saranya not Informed that to me, I declare I live out US.

Irfan:Could you please click on the below link:

http://www.amazon.com/gp/help/customer/...(See full link)

Me:you informed me the terms, but why Saranya not Informed that to me?

I will cause a trouble.

It will cause a trouble.

Irfan:I understand you are facing trouble.

Okay! Please return the item to us and we will refund all the amount you have paid as a one time exception.

The refund amount includes the item price, the custom fees, the international delivery charges and the return shipping fees.

Me:OK.

How I contact you after returning the item?

Irfan:You may contact us through chat, email or phone.

In order to help you, I would add a note to your account saying to refund all the amount on the order.

Me:OK. I will contact chat.

Thanks for chat.

Have a good day.

Irfan:You are always welcome :)

Thank you for contacting Amazon. We hope to see you again. Have a great day.

Chat

End ChatSound

You are now connected to Umang from Amazon.com

Umang:Hello, my name is Umang. I'll certainly try to help regarding your concern.

Me:Hi

I chat with Irfan about order # 105-4375190-0290646

Irfan:I understand you are facing trouble.

Okay! Please return the item to us and we will refund all the amount you have paid as a one time exception.

The refund amount includes the item price, the custom fees, the international delivery charges and the return shipping fees.

Me:OK.

How I contact you after returning the item?

Irfan:You may contact us through chat, email or phone.

In order to help you, I would add a note to your account saying to refund all the amount on the order.

Me:OK. I will contact chat.

Thanks for chat.

Have a good day.

Irfan:You are always welcome :)

Thank you for contacting Amazon. We hope to see you again. Have a great day.

SO

I request return international mailing label.

for refund by the international return shipping

Umang:Can you hold for a minute or two while I research this for you?

Me:Okay

Umang:I'll create a return label for you.

If there is any shipping charges for returning the item please contact us and we will issue the refund for the return shipping charges.

May I have the reason why you want to return the item?

Are we still connected?

Me:Here the reason.

http://maumyeori.tistory.com/13

Are you read that?

Umang:Yes.

Let me connect you to a member of our generalist team. It will only take a moment.

A Customer Service Associate will be with you in a moment.

You are now connected to Dawnte from Amazon.com

Dawnte:Hello Jeong, my name is Dawnte. I'll be happy to help you.

Me:hi

I request return international mailing label.

for refund by the international return shipping

Here the reason.

http://maumyeori.tistory.com/13

Dawnte:Did you need that I provide you with a return label to use to return this item?

Me:Yes

Dawnte:Okay. I will email you this label to use now. It is going to be returned back to us internationally correct?

Me:yes by EMS

Dawnte:Okay. I will send you the label now please put the return authorization inside of the return box to assure a full refund and you can use the address from the outside label to copy to the EMS label provided to you.

Me:https://www.amazon.com/returns/label/3a...(See full link)

Is this right?

Dawnte:yes it is right

Me:Is post fee deferred payment?

Or I paid?

Dawnte:You pay for return ship cost since you have taken the item outside of the country and then we will refund the amount once it is processed as received.

Me:OK. and

Dawnte:Can I assist you with anything else today?

Me:wait please.

Dawnte:Okay.

Me:where i will send the receipt (including incoming international freight forwarders fees & custom fees & returning international post ship cost)?

Please know me like e-mail address.

Dawnte:It will be on the package on the outside.

Me:It's currency is not dollar, it is won(korean currency.)

Is this acceptable?

Dawnte:We refund you in dollar amount since we are a US company and your bank can convert it for you.

Me:OK.

I will attached on the package on the outside and inside.

Dawnte:sounds good

Me:Thanks

Have a good day.

Dawnte:You're welcome, and you as well, thank you!

We hope to see you again soon. Please click the end chat link to close this window.